Return Policy
Thank you for choosing FaucetDirectCanada.ca for your plumbing needs. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances when you need to return a product. This Return Policy outlines our guidelines for returns, exchanges, and refunds.
1. Eligibility for Returns
1.1. To be eligible for a return, your item must meet the following conditions:
The return request must be initiated within 7 days of receiving the product.
The item must be in its original condition, unused, and in its original packaging.
All components, accessories, and documentation that came with the product must be included.
2. Non-Returnable Items
2.1. The following items are not eligible for return:
Products that have been installed or used.
Customized or special-order products.
Clearance or final sale items.
Items marked as non-returnable on the product page.
3. Return Process
3.1. To initiate a return, please follow these steps:
Contact our Customer Support Team by email to request a Return Authorization (RA) number.
Complete the Return Request Form provided by our team and include it with your returned item.
Pack the item securely in its original packaging, and affix the provided return shipping label (if applicable).
Ship the item to the address provided by our Customer Support Team.
4. Return Shipping Costs
4.1. Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return shipping label.
5. Inspection and Refunds
5.1. Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
5.2. If the return is approved, a refund will be processed to your original payment method within [number] business days. Please note that the time it takes for the refund to appear in your account may vary depending on your financial institution.
6. Exchanges
6.1. If you wish to exchange an item for a different product, please follow the return process outlined in Section 3 and place a new order for the desired product.
7. Damaged or Defective Items
7.1. If you receive a damaged or defective product, please contact our Customer Support Team within 7 days of receiving the item. We will assist you in resolving the issue by offering a replacement or a refund.
We are here to ensure a smooth and satisfactory return experience for our valued customers.
By making a purchase on FaucetDirectCanada.ca, you acknowledge that you have read, understood, and agreed to our Return Policy.